Please download and run the Intel System Support Utility for Windows and have it save the report to a file. I would like to see more information about your system the DXDiags and EDID reports aren't enough. However, I cannot retain possession indefinitely. I will be assuming the unit is stable if I cannot provoke it into freezing for another day, at which time I can remove the discrete graphics card, revert to UHD 630 and get the information you require.Īt that point, the customer could get their PC back, however I can retain it for further diagnosis if you think it would be worth it. I am guessing that neither of the reports are meaningful unless generated whilst UHD 630 is in use? The customer's original disks (and therefore Windows installation) are now back in and booted up with the new card and has similarly been stable for nearly two days.

I tested the clean Windows installation with a new graphics card and for a day and a half I was unable to make the fault happen.

Resizing a window seems to be the most likely way to make it happen though it is by no means guaranteed to trigger the fault and other things can also trigger it.

The problem doesn't require too much hard work to trigger.

Uhd graphics 630 driver